Frequently Asked Questions
Find answers to common inquiries about our products and services
To place an order, simply browse our product catalog, select the item(s) you wish to purchase, and add them to your shopping cart. Proceed to the checkout page, where you can provide your shipping details and payment information to complete the order.
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express, NAPS) and cash. Choose the payment option that suits you best during the checkout process.
You have the option to either have your products conveniently delivered to your doorstep or choose quick in-store pickup.
If you wish to cancel an order, please contact us as soon as possible. If your order hasn't been shipped yet, we'll cancel it and process a full refund. However, if the order has already been shipped, you may need to follow our return/exchange policy upon receiving the item.
If you choose delivery as your shipping method, we strive to deliver your order within 2 business days. However, if you opt for pickup, your order will be immediately ready for pickup during our business hours. We understand the importance of prompt service and aim to provide you with a seamless experience, whether you prefer delivery or pickup.
We'll keep you informed every step of the way. You will receive timely email updates whenever there is a change in the status of your order. This way, you can easily track the progress of your order and stay informed about its whereabouts. Rest assured, we'll ensure a smooth and transparent order tracking experience for you.
We have a hassle-free return/exchange policy. If you receive a damaged or defective item, please contact our customer support within 3 (pre-owned item) or 14 (new item) days of receiving your order. We'll provide instructions on how to return the item, and we'll gladly issue a refund or send a replacement.
We're here to assist you! If you have any questions, you can explore our extensive customer knowledge base, which provides answers to commonly asked questions and helpful resources. If you need further assistance, you have multiple options. You can raise a support ticket on our dedicated help desk platform, or if you prefer more direct communication, you can reach out to us via Whatsapp or give us a call. We're just a message or phone call away, ready to provide you with the support you need.
Still have more questions?
Contact our customer service now!